Your Statutory rights are not affected by any of the following store policies.

Ordering Online

CommWeb is a fast and reliable e-commerce payment gateway that is secure and easy to use. With CommWeb, we accept all major credit and charge cards from our customers in real time. For online transactions, we use CVC2 verification and Verified by Visa/MasterCard SecureCode to enhance payment security and give customers greater confidence. For more information, see information about internet security on CommWeb.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Delivery

Y-Not Natural endeavours to fulfil its commitment to the stated delivery schedule but cannot guarantee to meet scheduled delivery times on all occasions. Delivery times are indicative only and Y-Not Natural does not accept any liability for failure to meet scheduled delivery times or any inconvenience caused as a consequence.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.